Shipping and Returns
Shipping :
Our Ready to Ship products and are dispatched on the same day if the order is placed before 12pm or on the next working day and thereafter delivered within 1-5 working days depending upon your location. Shipping Time for each product is mentioned on the Product Page.
In case you are from Delhi NCR and wish to receive your order on the same day then kindly mention the same in the notes/comment section while placing the order. You can also reach us on What'sapp at +91 9717833362. We will send your order via Wefast/ Porter, the charges for the same will be borne by the customer.
All our Made to order/ Customized Orders are dispatched within 10 days of placing the order and are there by delivered within 1-5 days after dispatch depending upon your location.
Delivery :
We send all orders via trusted courier partners and they reach within 1-5 days of dispatch depending upon your location. You shall receive tracking details via SMS and Email provided while placing the order.
Please note that we provide Free shipping and COD only in India. International shipping rates will be calculated based on the order volume and location.
Return & Exchange Policy :
We offer 3 days Hassle Free Returns in case you are not satisfied with your purchase. Please reach out to us via WhatsApp +91 9717833362 or Email : info@aclutchstory.com within 3 days of receiving the order. Any requests received after 3 days, shall not be entertained. We do not accept any returns, exchanges or refunds for any product purchased outside of www.aclutchstory.com.
No Return or Exchange are accepted on the Clearance Sale items as they may come with minor imperfections.
Return requests are approved after evaluating the images. The product should be in the original condition, unused with original tags and packaging. Products without tags cannot be returned as they will considered as used by the customer.
Refunds will only be processed in the form of store credit that can be used to make future purchases. Please note that No amount will be refunded for any return.
Defective/Damaged Merchandise:
While we strive to ensure that all of our products are carefully checked, a manufacturing defect may pass unnoticed in a rare case. In such a case, please email us (along with an image of the defective piece) as soon as you receive your order or within 3 days at info@aclutchstory.com or Via WhatsApp at +91 9717833362 and we would be happy to replace the same. This is also applicable for instances where the piece has got damaged in transit or you receive an incorrect order. To avoid any damage in transit, we have specially designed our packaging to ensure that no pressure is applied onto the product. Any complaints received after 3 days of receiving the shipment shall not be entertained.
Please Note:
Minor variations from piece to piece are the prized characteristics of making every piece by hand. This is a natural feature, and will not be considered as a defect.
Colors: Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.
All returns/exchanges/refunds if any, will be at the discretion of www.aclutchstory.com